Contact Us
We welcome inquiries from customers, designers, wholesale partners, and collaborators. Averneliving values communication as an extension of craftsmanship—clear, intentional, and meaningful.
Customer Support
Order issues, shipping inquiries, product care guidance, and general support.
Email: service@averneliving.store
Wholesale Inquiries
For retail partnerships, gallery collaborations, and bulk orders.
Email: service@averneliving.store
Design Collaboration
We welcome curated design collaborations and creative partnerships.
Response Time: 24–72 hours
Send Us a Message
Response Policy
All inquiries are handled manually by our support team. We do not use automated chatbot responses for complex issues involving orders, shipping, or wholesale partnerships.
Response time typically ranges between 24–72 hours depending on inquiry volume and complexity.
We prioritize detailed, human-centered responses rather than automated replies to ensure accuracy and clarity.
Communication Philosophy
At Averneliving, communication reflects the same philosophy as our ceramics: intentional, minimal, and meaningful. We believe every message should carry clarity and purpose.
We do not rush responses. We refine them, ensuring each reply reflects the same care as our handcrafted objects.